fbpx

Job Openings > Reservation & Customer Service Coordinator

Reservation & Customer Service Coordinator

Starting date

Immediate employment

Job Status

Full Time

Job brief

This position consists of handling customer calls of the Company & attend to the requests pertaining to reservations and quote requests.

Remuneration:

Basic salary – starting as from MUR 13,500. The position is also entitled to commission based on sales + other allowances.

Tasks:

  • Handle incoming calls as far as possible as per company’s scripts.
  • Providing caller with relevant information
  • Note Caller Name, Surname & contact number.
  • Perform booking reservations and update on Team Up as per required procedure.
  • Perform follow ups on customer booking requests.
  • Handle online booking requests via our website.
  • Forward calls to whom it concerns when necessary.
  • Daily report of calls processed.
  • Assist in maintaining database of customers (weekly update of database & classification as per internal requirements)
  • Attend to any other tasks related to this department

Qualifications & Requirements:

  • School Certificate (SC) or Diploma
  • Experience as call centre agent
  • Fluent in English, French & Creole.
  • Ability to give undivided attention of incoming callers & ability to understand what the caller is looking for.
  • Ability to actively find ways to help incoming callers in their requests & understand their requirements.
  • Ability to be a good listener
  • Willingness to learn & memorize the company’s basic information.

Competencies (in order of preference):

  • Integrity – Job requires being honest and ethical at all times.
  • Dependability – Job requires to be reliable, responsible, dependable and fulfilling obligations
  • Cooperation – Job requires being pleasant with customers on the phone and displaying a good natured, cooperative attitude.
  • Self-control – Job requires maintaining composure, keeping emotions in check, controlling ager, and avoiding aggressive behaviour, even in difficult situations.

If you wish to apply for this position & join our team, please fill out the following form:

SUBMIT

Contact Us

Send Message

I

X